NOTE: This morning, Monday, February 25th, 2013, scammers launched a a new phishing campaign. This campaign involves emails sent to consumers and business owners, with a claim that the recipient has been the subject of a complaint filed with the New York City BBB. But these emails are being fed around the country.
The emails carry a dangerous virus. These emails did NOT come from BBB. Please read below for further cautionary information:
Here’s how it reads:
Thank you for contacting the Council of Better Business Bureaus.
6QBT126CThe Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse
You may have received an email that says your company is the subject of a complaint filed with BBB, or claims that a customer review about your business has been posted, or asks that you complete a BBB business questionnaire. It may reference a case number or it may be vague on the details.
(and so on)
These emails are going to both individuals AND companies. In each case, they ask you to click on a link that appears to go to a BBB page, or you are asked to download an attached form or file.
These are very dangerous emails. It is important that you do NOT click on any of the links in the emails or download any attachments.
If you have already clicked on a link or have already opened or downloaded any attachments, your computer may have, without your knowing it, downloaded a stealthy malware program which is able to pass by most anti-virus programs undetected.
In the event you clicked on a link, you should consider having your computer scanned by a trusted computer repair professional to see if any malware is present and, if so, can be removed.
If you did not click on any links or attachments, you are still strongly encouraged to run a complete virus scan on your system.
You can learn more about these bogus phishing and malware scams at http://www.bbb.org/us/article/email-phishing-scam-hijacks-bbb-name-again-36089.
In the future, if you receive an email that appears to come from Better Business Bureau, please check with your local BBB office to determine whether it is legitimate.
A simple technique is to reply back to them with the following request: “Sorry – can’t open the zip file. Please resend as PDF or Word DOC.” Then you’ll know it’s bogus if it comes back to you with a Mail Daemon (with valid information from the Better Business Bureau).